Critical Incident Response Specialists
We support over 240 critical and traumatic event cases every month.
When the unexpected happens, we’re here to support your team with compassionate, timely and expert care.
Providing critical incident support helps employees feel cared for, reduces the risk of long-term psychological effects, and promotes a faster return to a healthy, productive work environment.
What is a Critical Incident?
A critical incident is any traumatic or unexpected event that can have a significant emotional impact on employees.
These may include:
- Workplace accidents or injuries
- Sudden death of a colleague
- Acts of violence or threats
- Natural disasters
- Robberies or traumatic events witnessed on-site
- Major organisational changes or layoffs
These events can deeply affect individuals and workplace morale, productivity, and overall well-being.
Our Critical Response Services
Our Critical Incident Response Services are designed to help employees process and recover from traumatic events quickly and healthily. We provide:
- On-site or Virtual Support: Licensed professionals available to meet with teams or individuals, typically within 24-48 hours of an incident.
- Psychological First Aid: Immediate emotional support to stabilise and reassure affected employees.
- Group Debriefings: Facilitated conversations that allow teams to share experiences, ask questions, and understand typical stress responses.
- One-on-One Counselling: Confidential sessions for employees who need individualised support.
- Management Consultation: Guidance for leaders on how to support their teams and communicate effectively after a crisis.
